Privacy Policy

1. Our Commitment to Your Privacy

At No. 19 St. Stephens Villa, we treat the privacy and personal security of our guests with the utmost seriousness and discretion. This Privacy Policy describes how we collect, use, and protect the information you provide when using our website, making a reservation inquiry, or communicating directly with our villa concierge.

2. Information We Collect

When you submit a reservation inquiry or contact us through our website forms or direct communication channels, we collect only the necessary details required to fulfill your stay request:

• Full Name and Contact Title
• Email address and Phone / WhatsApp number
• Intended check-in and check-out dates
• Number of guests (adults and children) and preferred suite / cottage
• University affiliation (if applying for university staff preferential rates)
• Special dietary preferences or arrival notes

3. Payment & Card Data Security (PCI DSS)

We do not collect, process, or store credit card numbers, CVVs, or bank credentials on this website. Reservation payments are arranged either directly upon arrival, via authorized secure banking transfers, or through recognized OTA platforms (such as Booking.com or Airbnb) that comply with Level 1 PCI DSS standards.

4. How We Use Your Information

The information you provide is utilized strictly for:

• Confirming room availability and calculating genuine direct rates.
• Personalized communication regarding your booking, arrival arrangements, and culinary preferences.
• Complying with local hospitality registration obligations in Sri Lanka.

We never sell, rent, monetize, or disclose guest contact details to third-party advertisers or commercial marketing databases.

5. Cookies & Tracking Technologies

Our website uses only essential, functional cookies necessary to remember user preferences (such as modal state or dates during your session). We do not employ invasive cross-site ad trackers or behavioral profiling pixels.

6. Third-Party Services & Links

Our website may contain links to external services such as WhatsApp Web (wa.me) for direct messaging and Google Maps for villa directions. These services operate under their respective privacy policies.

7. Your Rights & Concierge Contact

You retain the right to request access to, correction of, or deletion of your personal inquiry records at any time. For any privacy-related requests or inquiries, please contact our villa management directly: